We need to connect your information to the right account to create a login. Enter your 9-digit account number (Required) This does not look like a Viasat Internet service account number. Manage My Account. Username / Email: Password: Remember Me Forget your password? Sign In Help Need help signing in? What does 'Remember Me' mean? For your convenience, we can keep your username active in your browser until you sign out. ©2014 ViaSat, Inc. Viasat is a satellite communications company. It provides satellite internet and phone services to government, corporate, and residential clients. Its residential internet service was formerly branded Exede Internet. After purchasing Wildblue, a smaller satellite internet provider, it also provided services in some areas under that brand name.
Robin of Alex, OK Verified Reviewer
Original review: Oct. 3, 2019
I got Viasat internet services 2 yrs ago because no other internet service is available in my area. When we signed our 2 yr contract we were not told you have to leave your bank info on file for automatic payment. (We do not ever do automatic payment. Our bank has been hacked before.) So we called back and explained that we want to call in every month to pay the bill, we were told we could do that, but we would never be eligible for technical services even though for 2 yrs we paid the maintenance fees. So we paid for the expensive services.
When our 2yr contract was up we started having more problems. Our (unlimited plan, which is NOT unlimited) would run out of data within days of service reset. We called and was told our service was working fine on their computer. But it was NOT working. Was told because they showed us to be running fine, and we didn't have payment method in file we were not eligible for maintenance services. So we disconnected our service. We made sure when we signed and started our service we bought our equipment outright. When we disconnected the rep verified we paid for the equipment.
A month later I received a bill for close to $400. I only owed $170.54 for my services used. I called and was told the extra was because I had not sent back my equipment, I explained that we bought our equipment outright, I was told then, no we only leased our equipment (mind you, we were never able to get a copy of our agreement) and that we had to return the equipment. We agreed to send it all back but verified that no one on their end had ever even attempted to send us the boxes when we disconnected.
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I verified my mailing address which is a P.O box. Was never told they could not send my boxes to a P.O box, I called back 2-3 weeks later because I never received my boxes to return the equipment. Then I was told they can not send them to a P.O box. That I have to find a different address to use so I can receive my boxes or I can pay on my own to send them back (mind you I'm sending back equipment I paid for) and now they want me to pay again to send it all back. I still have $150 on my account that I'm not responsible for and if I dont pay it it will go to collection agency. This business is a JOKE a RIP OFF and a SCAM! I recommend to NEVER use this company. It needs to be shut down and sued for all the money they scam people out of on a daily basis. This place does not deserve one star but I have to put it to leave my review.
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Tim of Lynnville, TN Verified Reviewer
Original review: Sept. 16, 2019
I took Viasat because it was an internet service available to me where I lived. At first it was ok. Then they slowed the speed during peak times and I never received the service I signed up for. I couldn’t even stream at the low speed with the outrageous prices I was locked into. To top it off they charged me for the entire month when I finally got to cancel the service early in the service period. Free money to them. I’ve hated Viasat for quite some time now. I am glad to no longer a part of their crappy internet. Good bye Viasat.
5 people found this review helpful
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ramon of Marengo, IN Verified Reviewer
Original review: Aug. 25, 2019
First I get charged 300 for lifetime rental of the equipment. I never got the speed they promise and the phone never worked. I canceled after a month. Then I got charged over 400 to cancel. A few weeks later they pick up the dish. Then they charge me 372 for equipment and say they never got it back. It was their people that came here to get the dish off my roof. To add insult to injury now the roof is leaking. I had to get a new card from the bank to get them to stop taking money out of my account and I have to pay a roofer to fix the damage they did. It's cost me so far 1100 for 1 month for a service that was way below what was promised and I still have to pay to get damage to my roof fixed that they did.
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13 people found this review helpful
Erik of Ocala, FL Verified Reviewer
Original review: Aug. 21, 2019
I have had constant issues with Viasat. Their customer service is a joke, but my biggest problem is the internet speeds. They do not offer what they advertise. I have the 50mbps package and rarely get 20mbps. And when you reach your usage cap they slow you down even more during peak hours. I understood this coming into contract, but I didn’t know that I was going to be slowed down to less than 1mbps, which makes all my devices unusable. Now I have had to look into a supplemental internet provider just to be able to basic internet tasks. Thanks for the pretty roof ornament, Viasat.
6 people found this review helpful
Peter of Florissant, CO Verified Reviewer Verified Buyer
Original review: Aug. 7, 2019
I have dealt with some very bad companies in my life, but Viasat takes things to a whole new level. They exist to tell the customer what to do, which is the polar opposite of customer service. The service itself has worked fine for the most part, and as long as you don't need to speak with someone, it's not too bad -- when it works. Save yourself the stress, headaches and lost $$$ -- avoid this company at all costs.
4 people found this review helpful
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Claudia of Jacksonville, OR Verified Reviewer
Original review: July 30, 2019
I am a new customer with Viasat Internet, and if I wasn't locked into a 2 year contract they would be losing my business immediately! I have called customer service twice regarding this issue to no avail. I have noticed that my modem gets extremely hot. So much so I am concerned about fire. I have moved it away from all other objects. Although it is true that some heat is normal THIS IS NOT! Their tech support advises a fan or a window. I have had many modems. I never had to do that before!! And when it is hot my service stops. Therefore, I pay for services that are not always delivered.! I have to turn it completely off and wait for it to cool. And I was told if I want new equipment I have to pay!!! That is terrible customer service. I will be leaving this company as fast as possible. Don't make my mistake and get locked into a 2 year contract.
10 people found this review helpful
Original review: July 30, 2019
This is honestly one of THE worst companies I have ever had the displeasure of dealing with. Customer service is bad. Product is worse, as the internet is spotty and slow. Their 2 year contract may as well be one-sided in THEIR favor. I stopped service after my monthly fee increased, even though I was told it was LOCKED IN for 2 years. Never signed anything stating that fee would increase starting with 4th month (they claim I signed something but have yet to show it to me)! Yet, when I stopped service and TWO of their employees told me I could cancel with NOTHING due or owing, I was sent to collections. Per their contract, I had the right to do this and followed THEIR steps! Do yourself a great big favor, GO WITHOUT SERVICE rather than using this company. You will regret using them as many before you have!
7 people found this review helpful
George of Crown Point, IN Verified Reviewer
Original review: July 27, 2019
Would not recommend Viasat (formerly Exede) internet service to anyone. Definitely wish I did not sign a 2 year contract with them, would've bailed after the first 2 months otherwise. Signal cuts off and on constantly, takes only a few days after the beginning of each month to exceed my data limit and speeds get throttled back. After that, when the signal is actually coming in, can do very little with it on the internet. Definitely cannot do any gaming or streaming, unless you enjoy watching the little circle on your screen going round and round and round and round, sorry, I digress. In summary, my experience with this service has been horrible, very aggravating to have the signal not only run slow, but to go off and on. I'm soooo happy that my 2 years is almost up. I'd recommend another option, any other option but this one.
6 people found this review helpful
Original review: July 16, 2019
I tried this company figuring the speeds might be better but I had unlimited before with only 3 mbps and was better than this garbage. If I could get out of this 2 year lock I would. All they're good at is collecting too much money. It's not worth 100 - not worth 10. And customer service is horrible and only open M-F during the day so if something happens Friday at 7pm you're screwed until Monday. How do you operate a major company with horrible customer service. Do not get this service. It's horrible.
8 people found this review helpful
Shayna of Hallsville, TX Verified Reviewer
Original review: July 7, 2019
I have been with Viasat for a year ONLY because I’m locked into a contract for two years. I was lied to from the very beginning. Told I was going to get unlimited internet, turns out that was a lie. For over 100 bucks a month I get 60 freaking gigs to share with a family of 8. That is completely impossible so we use it for Netflix and very little on our phones only. We can’t watch very much Netflix before running out. I have zero phone service where I live so without internet I have NOTHING! My internet hardly ever works and lately it’s more often that it doesn’t work. I spend so much time a day “rebooting” my modem and that never works!
I have called customer service and they give me the number for the technician, tell me to call him when I want it fixed. So I started calling right away. He never answered to me so the next day my husband called him 15 times before he answered. He told my husband he would be at my house sometime the next day. Did not give a time which is unprofessional to begin with, but I never left my house the next day wait on him to show. He NEVER SHOWED! But a technician was at my neighbor's house that day and the next day working on theirs (because Viasat crap never works for anyone).
3 days after he was supposed to show my husband calls him again. He claims he would be out the next day, which is today. He did not show so I called him. He didn’t answer but sent me a text that said “I’ll be back in town on Wednesday. I’ll fix the internet then.” Well I informed him that it would have been nice to know this past Wednesday when he was supposed to come that he wasn’t going to make it. Pretty crappy if you ask me. After that he got rude and things got heated. PLEASE RUN FROM THIS COMPANY. IT IS THE WORST I HAVE EVER SEEN!
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11 people found this review helpful
Exede Internet was launched in 2012 through ViaSat and provides broadband internet to the United States. Exede service is powered by the ViaSat-1 satellite.[1] ViaSat-1 earned the Guinness World Record title for the highest capacity communications satellite.[2] The Exede service currently serves 687,000 customers in the U.S.[3][4]
History[edit]
Launched in 2012, Exede Internet is a broadband internet service that covers areas traditional terrestrial internet service providers do not reach.[1] In 2013, Exede introduced Exede Voice home service as a companion to the data service.[5][6][7]
Exede also offers Exede Business, which was launched in 2014 and Exede Enterprise for live events, field operations, and disaster response.[6][8]
ViaSat-1[edit]
The satellite ViaSat-1 was announced in 2008. Designed by ViaSat and manufactured by Space Systems/Loral in Palo Alto, California, the satellite was completed in 2011.[9] It was launched from Baikonur Cosmodrome, Kazakhstan in October 2011 using a Proton Breeze M rocket. The satellite has a geostationary orbit over North America at 115.1° West longitude. ViaSat-1 has 72 spotbeams.[10] The satellite has 63 beams covering the continental USA, Alaska and Hawaii, and 9 covering Canada through the Xplornet service.[11] The satellite weighs 6,740 kg[12] and has a 15-year operational life.[10] ViaSat-1 cost $400 million to produce and launch.[13]ViaSat-2, which launched in June 2017, expands the capacity and coverage of the Exede service.[1][6][8]
Exede Internet[edit]
Exede Internet is powered by ViaSat's ViaSat-1 satellite.[2][13][14][15] Initially the satellite broadband internet was launched as a response to the lack of coverage provided by terrestrial services.[15] The 12 Mbit/s service from Exede was faster than earlier satellite internet access options such as WildBlue which could reach 1.5 Mbit/s. In 2016, a 25 Mbit/s download speed was introduced in some areas, as well as a new modem supporting the new speed tier that includes an integrated Wi-Fi router and VoIP adapter.[16]
The internet service covers most of the continental U.S., Alaska, and Hawaii.[13][17] Between 2012 and 2015, the Federal Communications Commission has reported that Exede Internet met or surpassed advertised speeds.In the 2015 report, Exede download speeds were just over 100% of advertised, while upload speeds topped 150% of advertised speeds.[18]
WiFi modem
Exede also offers voice over IP residential phone service with its Exede Voice service.[13]DirecTV is one of the major retailers that offers Exede Internet to its customers.[19] Dish Network resells the Exede service and other internet services under its own DishNet brand name.[20]
ViaSat in-flight Wi-Fi[edit]
Through Exede Internet technology, ViaSat offers in-flight Wi-Fi to connect airline passengers to broadband internet.[4][17][21][22] ViaSat produces its own in-aircraft terminals that link ViaSat-1 using both Ka and Ku-band satellite networks to power the in-flight Wi-Fi.[21] The service is used by JetBlue and United Airlines,[6][8][17] as well as Virgin America, which uses the service to stream Netflix programming to passengers.[23] JetBlue started with 30 planes using the service. The fleet contained 190 aircraft using the service in 2014,[24] and 420 in November 2015.[4] The dual-band technology allows airlines to offer connectivity to over 150 customers at a time per plane.[21]
Exede Satellite Internet My Account PasswordReferences[edit]
Exede Login
Retrieved from 'https://en.wikipedia.org/w/index.php?title=Exede&oldid=916706252'
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